OVERVIEW

Defective or Damaged Products

If you receive a faulty or damaged product, please contact us within 30 days and provide images of the item. We will happily send you a replacement or issue a full refund.

Items Lost in Transit

By placing an order with us, you acknowledge our shipping times. Most orders are delivered within the specified timeframes, but delays may occur due to factors such as customs inspections. If your order does not arrive within 10 business days beyond our estimated timeframe, please reach out, and we will arrange for a replacement or a full refund.

Returns

We accept returns for refunds. If you are not satisfied with your product, you can return it within 30 days of receipt. Please contact us to initiate the return process.

Lost or Stolen Packages

ZyroxTherapy is not responsible for lost or stolen packages confirmed as delivered to the address provided during your order. If you have concerns, we will confirm the delivery details, including the date, tracking information, and shipping carrier, to assist you in your investigation. For these details, please visit Track Your Order page.

If you have any questions or need assistance, feel free to contact us at hello@zyroxtherapy.com