Overview
At ZyroxTherapy, we are committed to providing our customers with high-quality products that enhance your recovery and well-being. We proudly offer a 1-Year Warranty on our IcePods, ensuring your peace of mind with every purchase.
What the Warranty Covers
Our 1-Year Warranty covers any defects in materials and workmanship under normal use. This includes:
- Structural defects
- Malfunctioning components
- Manufacturing defects
Warranty Exclusions
Please note that the warranty does not cover:
- Damage caused by misuse, neglect, or improper handling
- Normal wear and tear
- Damage caused by accidents or unauthorized repairs
- Any cosmetic damage that does not affect functionality
How to Make a Warranty Claim
To make a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team at hello@zyroxtherapy.com within the warranty period.
- Provide Details: Include your order number, a description of the issue, and any supporting images that demonstrate the defect.
- Receive Instructions: Our team will review your claim and provide you with instructions on how to proceed.
Replacement or Repair
If your claim is approved, we will either:
- Repair the defective IcePod
- Replace it with a new or refurbished IcePod of the same model
Warranty Duration
The 1-Year Warranty begins from the date of purchase. Keep your original receipt or order confirmation as proof of purchase.
Contact Information
For any questions or concerns regarding our warranty policy, please contact us at:
Email: hello@zyroxtherapy.com
Thank you for choosing ZyroxTherapy! We appreciate your trust in our products and are here to support you in your wellness journey.